Insurance
The Global Insurance Market within IT and Telecommunications, valued at nearly USD 8.6 trillion in 2024, is undergoing a major transformation driven by digital insurance platforms, AI-powered underwriting, blockchain-led claims management, and telematics-based risk assessment. Global insurance industry growth is particularly strong in the Asia-Pacific region, which is expanding at a projected CAGR of 8.3% through 2035, led by India and China where insurance penetration and digital adoption are rising rapidly. Insurance revenue growth trends are further supported by trade in insurance-linked IT services, with insurtech exports increasing 9.2% YoY in 2024, alongside growing imports of analytics tools and compliance software in emerging economies. Cross-border insurance regulations and regional compliance frameworks remain pivotal in shaping global insurance flows.
Insurance market competition is intensifying as traditional insurers like Allianz, AXA, and Prudential integrate with disruptive insurtech firms such as Lemonade, Policy Bazaar, and Root Insurance. Investments exceeding USD 15 billion in 2024 highlight insurance market valuation shifts toward innovations in on-demand coverage, blockchain-enabled fraud detection, and IoT-driven health and auto insurance. Usage-based insurance and subscription-led models are reshaping pricing, while digital-first distribution channels account for over 52% of transactions, reflecting strong consumer demand for mobile-first insurance adoption.
The insurance market forecast points to AI-led automation, quantum-ready risk modeling, embedded insurance ecosystems, and sustainable finance integration. With rising corporate insurance demand and consumer preference for personalized policies, transparent claims, and affordability, the sector is evolving into a strategic driver of enterprise resilience, customer trust, and global trade competitiveness.
Industry definition
The Insurance sub-industry is rapidly evolving with advanced insurance technology solutions and IT services that enhance efficiency, security, and customer engagement. Core offerings include policy administration systems, claims management software, and digital billing platforms that streamline policy lifecycles and improve claims processing. Insurers also leverage insurance CRM systems, mobile apps, and AI-powered chatbots to deliver personalized customer experiences and self-service capabilities. With insurance analytics, business intelligence tools, and big data platforms, companies gain accurate risk assessment, fraud detection, and predictive insights for better decision-making. Cloud-based insurance platforms, digital policy issuance, and API integrations enable scalability and faster time-to-market, while cybersecurity solutions and compliance tools protect sensitive customer data. Emerging InsurTech innovations such as AI in insurance, IoT-based telematics, blockchain smart contracts, and RPA automation are redefining the future of insurance with smarter, transparent, and customer-centric models. By embracing these innovative IT and telecommunication solutions, insurers can unlock new growth opportunities, deliver hyper-personalized products, and stay competitive in the digital-first insurance landscape.